Last updated: 05/05/26

OPRA Packaging respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, contact us, request information, create an account, or place an order with us.

This policy should be read alongside our Cookie Policy, which explains how cookies and similar technologies are used on this website.

1. Who we are

This website is operated by:

OPRA Packaging
Company name: OPRA Packaging Limited
Company number: 02406362
Registered address: Unit 16, Fairground Way, Walsall, West Midlands WS1 4NU
Email: hello@oprapackaging.co.uk
Phone: 01922 725081

For the purposes of UK data protection law, OPRA Packaging is the data controller for the personal information we collect and use.

2. What personal information we collect

We may collect and process the following types of personal information:

• your name;
• business name;
• billing and delivery address;
• email address;
• phone number;
• order details;
• payment and transaction information;
• account login details, where you create an account;
• messages or enquiries you send to us;
• website usage data, such as pages visited and interactions with the website;
• technical data, such as IP address, browser type, device information, and cookie preferences.

We only collect information that is relevant to the way you interact with us and our website.

3. How we collect your information

We may collect personal information when you:

• place an order through our website;
• create a customer account;
• complete a contact form;
• request a quote or further information;
• contact us by email, phone, or post;
• sign up for updates or marketing communications;
• browse or interact with our website;
• manage your cookie preferences.

Some information is provided directly by you. Other information may be collected automatically through website technologies such as cookies, analytics tools, and security systems.

4. How we use your information

We use personal information to:

• process and fulfil orders;
• deliver products to you;
• manage customer accounts;
• respond to enquiries;
• provide quotes and product information;
• send order confirmations and service messages;
• manage payments, refunds, and returns;
• improve our website, products, and customer experience;
• maintain website security and prevent fraud;
• meet legal, accounting, and tax obligations;
• send marketing communications where permitted.

We do not sell your personal information.

5. Our lawful basis for using your information

Under UK GDPR, we must have a lawful basis for using personal information. The ICO confirms that organisations must explain the lawful basis they rely on in their privacy information.

We may rely on the following lawful bases:

Where we rely on legitimate interests, we only do so where we believe our use of your information is reasonable, proportionate, and does not override your rights.

6. Payment information

Payments made through our website are processed securely using WooPayments, a WooCommerce payment service powered by Stripe.

When you place an order, payment information may be collected and processed by WooPayments, Stripe, and/or associated payment service providers in order to authorise and complete your transaction.

OPRA Packaging does not normally store your full payment card details on this website. Payment information is handled securely by the payment provider in accordance with their own privacy, security, and compliance processes.

We may receive and store limited payment-related information, such as:

• payment status;
• transaction ID;
• order value;
• payment method type;
• billing details;
• refund status, where applicable.

This information is used to process orders, manage refunds, maintain accounting records, prevent fraud, and resolve payment queries.

You can find further information about how WooPayments and Stripe handle personal data in their own privacy notices.

7. Sharing your information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

This may include:

• payment processors;
• delivery and courier providers;
• website hosting providers;
• IT and website support providers;
• email and communication platforms;
• analytics and reporting providers;
• accounting, legal, or professional advisers;
• authorities or regulators where legally required.

Where third-party providers process personal data on our behalf, they should only do so under appropriate data protection arrangements.

8. International transfers

Some of the third-party services we use may process or store data outside the UK.

Where this happens, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in line with UK data protection law.

9. How long we keep your information

We only keep personal information for as long as necessary for the purposes it was collected.

As a general guide:

• order and transaction records may be kept for up to 6 years for accounting and legal purposes;
• customer account details are kept while the account remains active, unless deletion is requested and no legal reason prevents deletion;
• enquiry information is kept for as long as needed to respond and manage the relationship;
• marketing preferences are kept until you unsubscribe or withdraw consent;
• website analytics data is retained according to the settings of the relevant analytics platform.

We may keep some information longer where required by law, to resolve disputes, or to enforce agreements.

10. Marketing communications

We may send marketing communications where you have consented to receive them, or where we are otherwise permitted to do so under applicable law.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

We will still send essential service messages relating to orders, accounts, payments, deliveries, or legal notices.

11. Cookies and analytics

Our website uses cookies and similar technologies to help the site work properly, improve performance, understand how visitors use the website, and support marketing where applicable.

Cookie preferences are managed through our cookie consent tool.

For more information, please see our Cookie Policy.

12. How we protect your information

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These measures may include:

• secure website hosting;
• SSL encryption;
• controlled access to website systems;
• regular software updates;
• password protection;
• security monitoring;
• backup processes.

No website or online system can be guaranteed to be completely secure, but we take appropriate steps to protect the information we hold.

13. Your data protection rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

• access the personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete your information;
• restrict how we use your information;
• object to certain types of processing;
• ask for your information to be transferred to another provider;
• withdraw consent where we rely on consent;
• complain to the Information Commissioner’s Office.

Some rights only apply in certain circumstances.

14. How to contact us about your data

To ask a question about this Privacy Policy or to exercise your data protection rights, please contact us:

Email: hello@oprapackaging.co.uk
Phone: 01922 725081
Address: Unit 16, Fairground Way, Walsall, West Midlands WS1 4NU

15. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

ICO website: ico.org.uk
ICO phone: 0303 123 1113

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page, with the date of the most recent update shown at the top.