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These Terms & Conditions explain the rules for using this website and purchasing products from OPRA Packaging.

By using this website, creating an account, placing an order, or contacting us through the website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use this website.

These Terms & Conditions should be read alongside our Privacy Policy, Cookie Policy, Refunds & Returns Policy, and any other policies shown on this website.

1. Who we are

This website is operated by:

OPRA Packaging
Company name: OPRA Packaging Limited
Registered address: Unit 16, Fairground Way, Walsall, West Midlands WS1 4NU
Company number: 02406362
Email: hello@oprapackaging.co.uk
Phone: 01922 725081

In these Terms & Conditions, “we”, “us” and “our” means OPRA Packaging. “You” and “your” means the person, business, organisation, or customer using this website or placing an order with us.

2. About this website

This website provides information about OPRA Packaging, our products, and our services. It also allows customers to browse products, place orders, make enquiries, and contact us.

We aim to keep the website accurate and up to date, but we cannot guarantee that all content will always be complete, current, or free from errors.

We may update, change, suspend, or remove parts of the website at any time.

3. Product information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability are accurate.

However, product images are for guidance only. Packaging, colours, dimensions, materials, and presentation may vary slightly from the images shown on the website.

Where product specifications are important to your order, you should check the relevant product information carefully before placing an order. If you are unsure whether a product is suitable for your requirements, please contact us before ordering.

We reserve the right to update product information, discontinue products, or change specifications where necessary.

4. Food-safe and compliance information

OPRA Packaging supplies packaging products intended for professional, catering, food service, and related use.

Where compliance information, material details, food-safe statements, or product suitability information is provided, it is based on the information available to us at the time.

Customers are responsible for ensuring that products are suitable for their intended use, environment, handling process, and any specific legal, industry, or operational requirements that apply to them.

Nothing on this website should be treated as legal, regulatory, or technical advice.

5. Orders

When you place an order through this website, you are making an offer to purchase the products in your basket.

An order is not accepted by us until we confirm acceptance, process the order, or dispatch the goods.

We reserve the right to refuse, cancel, or limit an order where:

• products are unavailable;
• payment cannot be authorised;
• there is an error in pricing or product information;
• we suspect fraud or misuse;
• delivery is not available to the address provided;
• the order appears unusual, incomplete, or commercially impractical;
• we are unable to fulfil the order for any other reasonable reason.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

6. Prices

Prices shown on the website are listed in pounds sterling (£).

Prices may be shown inclusive or exclusive of VAT depending on the website settings and the customer journey. The final price, including any applicable VAT and delivery charges, will be shown before you complete your order.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted, unless there has been an obvious pricing error.

7. Payment

Payment is required at the time of ordering unless we agree otherwise in writing.

Payments made through our website are processed securely using WooPayments, a WooCommerce payment service powered by Stripe.

We do not normally store your full payment card details on this website. Payment information is handled securely by the payment provider.

We may receive limited payment-related information, such as payment status, transaction ID, order value, payment method type, billing details, and refund status.

If payment is declined, incomplete, reversed, or suspected to be fraudulent, we may delay, refuse, or cancel the order.

8. Delivery

We will make reasonable efforts to deliver products within the estimated delivery times shown or agreed at the time of order.

Delivery times are estimates only and are not guaranteed unless specifically agreed in writing.

Delivery may be affected by stock availability, courier delays, busy periods, weather, supply issues, or events outside our control.

Customers are responsible for providing accurate delivery information. We are not responsible for failed or delayed delivery where incorrect or incomplete delivery details have been supplied.

Risk in the goods passes to you when the goods are delivered to the delivery address provided.

9. Delivery charges

Delivery charges, where applicable, will be shown during checkout before you place your order.

Delivery costs may vary depending on order value, delivery location, product type, order size, or shipping method.

If additional delivery charges apply after an order is placed, we will contact you before proceeding.

10. Returns, refunds, and cancellations

Returns, refunds, and cancellations are handled in line with our Refunds & Returns Policy.

If you are buying as a consumer online, you may have the right to cancel your order within 14 days of receiving your goods. You then usually have a further 14 days to return the goods after telling us you wish to cancel.

Returned goods must usually be unused, unopened, in their original packaging, and in a resaleable condition.

Some goods may not be suitable for return unless they are faulty, damaged, or incorrectly supplied. This may include opened hygiene-sensitive products, custom products, bespoke products, made-to-order products, or products supplied to a customer-specific specification.

This does not affect your statutory rights.

Please see our Refunds & Returns Policy for full details.

11. Faulty, damaged, or incorrect goods

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible.

Please provide your order number, details of the issue, and clear photographs where relevant.

If goods are confirmed to be faulty, damaged in transit, or incorrectly supplied, we will arrange an appropriate solution. This may include a replacement, refund, or other suitable resolution.

Nothing in these Terms & Conditions affects your statutory rights in relation to faulty, damaged, or misdescribed goods.

12. Business customers

Some customers may purchase from us as a business, organisation, institution, or trade customer.

Where you purchase as a business customer, you confirm that you are buying for business or professional purposes and not as a consumer.

Business customers may not have the same cancellation rights as consumers. However, we will always aim to deal with order issues fairly and practically.

Any business, trade, credit account, bespoke supply, bulk order, recurring order, or contract arrangement may be subject to separate written terms agreed between OPRA Packaging and the customer.

If there is a conflict between these Terms & Conditions and a separate written agreement, the separate written agreement will usually take priority for that specific arrangement.

13. Customer accounts

You may be able to create an account on this website.

You are responsible for keeping your login details secure and for all activity carried out through your account.

You must ensure that account information is accurate and kept up to date.

We may suspend or close an account if we suspect misuse, fraud, security risk, or breach of these Terms & Conditions.

14. Website use

You agree not to use this website:

• for unlawful, fraudulent, or harmful purposes;
• to interfere with the operation or security of the website;
• to attempt unauthorised access to any system or data;
• to upload or transmit malicious code, viruses, or harmful material;
• to copy, scrape, reproduce, or misuse website content without permission;
• to place fake, abusive, or misleading orders or enquiries.

We may restrict access to the website if we believe these terms have been breached.

15. Intellectual property

All content on this website, including text, images, graphics, logos, icons, product content, page layouts, and design elements, belongs to OPRA Packaging or is used under licence unless stated otherwise.

You may view and use the website for normal personal or business purchasing purposes.

You must not copy, reproduce, distribute, modify, or commercially exploit any website content without our written permission.

16. Links to other websites

This website may contain links to third-party websites or services.

These links are provided for convenience only. We are not responsible for the content, privacy practices, terms, security, or availability of third-party websites.

You should review the relevant terms and policies of any third-party website you visit.

17. Privacy and cookies

We process personal information in accordance with our Privacy Policy.

Our website uses cookies and similar technologies. Cookie preferences are managed through our cookie consent tool, and further information is provided in our Cookie Policy.

18. Limitation of liability

We do not exclude or limit liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Subject to that, we are not responsible for:

• indirect or consequential losses;
• loss of profit, revenue, business, contracts, or goodwill;
• loss caused by website downtime or technical issues;
• loss caused by inaccurate information supplied by you;
• loss caused by use of products outside their intended purpose;
• loss caused by events outside our reasonable control.

For business customers, our total liability for any claim relating to an order will usually be limited to the amount paid for the relevant products, unless otherwise agreed in writing.

19. Events outside our control

We are not responsible for failure or delay caused by events outside our reasonable control.

This may include courier disruption, supply chain issues, severe weather, strikes, technical failures, cyber incidents, utility failures, accidents, changes in law, government action, pandemics, or other events beyond our control.

If an event outside our control affects your order, we will contact you as soon as reasonably possible and take reasonable steps to reduce the impact.

20. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time.

The latest version will always be available on this page, with the date of the most recent update shown at the top.

The Terms & Conditions in force at the time you place an order will apply to that order.

21. Complaints and contact

If you have a question, issue, or complaint, please contact us:

Email: hello@oprapackaging.co.uk
Phone: 01922 725081
Address: Unit 16, Fairground Way, Walsall, West Midlands WS1 4NU

We will aim to respond as soon as reasonably possible.

22. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you may have the right to bring proceedings in your local UK jurisdiction.

If you are a business customer, disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise agreed in writing.